7/3/2023 0 Comments Screensteps version 4![]() Freeware products can be used free of charge for both personal and professional (commercial use). Use the ScreenSteps Workflow Article to document complex procedures with a "choose your own adventure" experience.Īlso Available: Download ScreenSteps for Macįreeware programs can be downloaded used free of charge and without any time limitations. Know exactly who is looking at your content and which articles are the most popular. Put your training materials in the web apps where employees have questions. ![]() Recruit employees and subject matter experts to contribute to your knowledge base. Screen Steps app comes with a one-of-a-kind editor so you can create great training content in a fraction of the time it would normally take.Ĭreate courses that employees can go through at their own pace, in their own time. Help customers and employees help themselves with simple or complex questions.Ĭreate a searchable knowledge base that can replace SharePoint, Dropbox, Knowledge, or any other internal wiki you are using. Create, organize, and deliver help articles, decision trees, and tutorials with the ScreenSteps for Desktop Knowledge Management Platform! Help everyone know what to do and how to do it without any memorization. If the time comes that the developer gets a productive editing interface in place, ScreenSteps could become the best product in the category of documentation development, but until then it is punishing experience to use this product.ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees. If you don't need multi platform or zendesk integration you are much better off with MacSnapper. I will develop and organize all the content of my manual with other screen snap tools such as Little Snapper, Skitch and Voila and then move them into ScreenSteps as a final step. In the end, the process of producing documentation becomes as frustrating and time consuming as it would be without the program.īecause this program integrates with Zendesk I will continue to use it but only as a publishing tool. There is no way to handle multiple steps so each step must be individually moved from lesson to lesson in a tedious multi-step process that wastes time and energy. The standard system clipboard is not supported so there is no way to collect steps and improve efficiency using scrapbooks or multi-clipboards. The editing interface is anti-productive. It is extremely time consuming and tedious to reorganize steps into multiple small hyperlinked lessons All the time you save by creating steps easily is completely lost in the editing process. Unfortunately, this is where things fall apart. ![]() This is a very quick and easy process that is seamlessly integrated into the process of using an application while you document it.Īt the end of a documentation session you are left with a lesson full of screen steps that can be nicely annotated and described with minimal text to produce a clear tutorial that teaches the end user well. It is very effective and easy to use when it comes to snapping screen shots which are automatically added as steps to an open lesson. Also, it is cross platform which is very important if your are documenting a product runs on both Mac and Windows. It integrates with Zendesk which is very important to me. I can output manuals to a variety of well designed outputs including pdf and html. ![]() ScreenSteps has certain great advantages that make it worthy of consideration. ![]()
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